Privacy policy

PRIVACY POLICY

By accessing our services and/or making use of our services and products, you confirm that you have read, comprehended and agreed to our collecting, storing, using and disclosing your personal data, as applicable and described within this Privacy Policy and the respective Terms of the Website. Our Privacy Policy outlines in full the way in which E-Cig 101 process the information we obtain from you. We recommend that you read our Privacy Policy in full, as the information within it is important and relevant to you.

The information we collect

E-Cig 101 holds their customers in the highest respect, and dedicates itself to providing the best possible experience of its products and services. So that we may offer you a pleasant, quality experience when using our Website(s), we collect data from you which could be used to identify you as an individual, including without limitation your full name, your physical address and your contact email address, as well as information regarding you that could not be used to personally identify you, including but not limited to aggregated information regarding the frequency and number of your visits to our Website(s) and the pages they contain. Information you provide to us is categorized as follows:-

Information provided to us by you

The personal information you provide directly to us may include your full name, telephone number, physical address, payment information such as debit or credit card details, and contact email address. This information may be collected when you register to use our Website(s), purchase products from us, sign up to receive our Newsletter or communicate with us in another manner, for example contacting our customer service team.

Information we collect automatically

E-Cig 101 and its chosen third party partners may automatically collect data whenever you visit our Website(s), make use of our Service(s), read emails we have sent to you, or engage with us in any other way. This information is generally collected via tracking technologies, including without limitation web beacons, cookies, file information and other similar methods (hereafter termed “tracking technology”). As an example, we might collect information regarding your browser, domain name, operating system, web pages viewed on our site, IP address, length of time spent on our Website(s), any links clicked, and the website you visited immediately prior to arriving on our Website(s).

How we use and share the data we collect

E-Cig 101 uses the data that we collect from you in a number of ways. The data we collect assists us with improving the experience of customers and other visitors to our Website(s). This may include improvements to content, accessibility, checkout experience, customer service and overall service standards. We also use the data we collect to help us develop new products, respond to legal notices, process purchases made on our Website(s), provide services and products ordered or requested from us, improve customer experience, perform internal analytics, carry out debugging, troubleshooting or technical work, keep you informed of any changes to our products or services, and in any additional manner we may inform you of at the time the information is provided. We are permitted to share your personal data with third party service providers, vendors, agents and contractors who undertake service provision on our behalf, as may be required to perform their duties for us, which may include provision of advertising services, provision of mailing services, provision of financial services, provision of web hosting services, or provision of analytic services. All such third party entities are prohibited from storing personal information regarding you unless required in order to perform the work we require of them, or as the law may require them to do.

IMPORTANT: The Products we offer for sale on our Website(s) are subject to significant regulation by many governing bodies. It may sometimes be required of us to share the data we collect with such governing bodies and agencies in order to be compliant with legal requests, court orders, judicial proceedings or other laws.

AGE VERIFICATION

The Products offered for sale on our Website(s) are subject to regulation and age restriction. It is required of us to prevent sale of any of our Products to any individual not of the required legal age, and we are committed to our responsibilities in this respect. We only send marketing and/or other information that may facilitate or encourage the purchase of products from us to those individuals who have certified they are at or above the minimum age required to purchase any such product, have verified that they wish to receive marketing/and or other such promotional materials from a tobacco retailer, and have confirmed that they are aware that providing us with false information may be against the law.

Before any purchase can be made from a newsletter or email we have sent to you, we will use a non-affiliated third party service to verify your age by way of an identity verification check. We use these third party services to verify the data you provide to us, and to ensure that you are eligible to purchase products from our Website(s). We have developed this verification process with the privacy of our customers in mind. No detailed information provided as part of the verification process is shared or otherwise made accessible.

It may occasionally be the case that we are unable to verify the age or identity of an individual through this verification process. Should this situation arise, we will require you to verify your identity by way of uploading a government approved ID, from which we can manually confirm your date of birth. Any such photographic identification is uploaded to a secure database belonging to our third party partner, and we process whatever result they provide to us. We do not directly receive a file containing your ID, and so it is not stored on our servers or database.

Cookies

A ‘cookie’ is a small piece of data that a website may transmit to your computer’s hard drive when you access a website. We may use a session Cookie (which will expire when your web browser is next closed), a persistent Cookie (which will remain on your computer’s hard drive until you delete it), or both in order to provide you with a tailored experience on our Website. Information regarding how to remove Persistent Cookies is available within the help file of your Internet browser. Your web browser must be able to accept Cookies in order to use the services offered by E-Cig 101. If you have disabled the use or storage of Cookies, some aspects of the services provided by E-Cig 101 will not appear properly, and you will be unable to make full use of our services.

YOUR RIGHTS WITH REGARD TO YOUR DATA

Modification or Deletion: If you wish to review, modify, correct or delete the information we hold regarding you, or wish your name or comments to be removed from our Website(s) or any other content displayed publicly, please email us. It may not be possible to delete or modify your data in every circumstance.

Opting Out Of Our App’s Usage Recording: This feature of our App/ Website may be disabled at the time the app is downloaded, or you may choose to delete our App from your device

Controlling your communication preferences: You may opt-out of promotional and marketing communications from us via the ‘unsubscribe’ option provided within the footer of all such communications! All unsubscribe requests are processed as promptly as possible. You cannot opt-out of communications which relate to your services or products, for example communications regarding your transactions, verification of your account, changes or amendments to our services, or security and technical notices.

PRIVACY OF CHILDREN

We do not intend our service to be used by any individual who is below the age of 21, and/or, for warranty purposes, the age of 18. In no event do we knowingly solicit or collect any data from any individual below the age of 13 via this Service. Should we become aware that we have accidentally collected personal data related to any child below the age of 13, we delete said personal data as promptly as possible. If you have reason to believe we may have stored data regarding a child below the age of 13, please inform us. We are committed to safeguarding the privacy of children and young people. If, at any point, we are made aware that any registered user is below the age of 21, we will look to remove the personal data of that user from our servers and databases. We recommend that any individual below the age of 13 obtains permission from their parents before submitting any data via the internet.

SECURITY

We approach our responsibilities with regard to securing your information with the utmost seriousness, and use administrative, physical and technology-based safety measures to protect the security and integrity of all data that we collect via our website. All Services provided by us use SSL (Secure Socket Later) encryption, which is the industry standard, and is applied to all data to ensure it cannot be read by unauthorized parties. If you use a shared computer when accessing our Website, we strongly suggest that you fully log out of your account before closing your browser. This ensures your account cannot be used by any person other than you. Unfortunately, nobody can provide a 100% guarantee in relation to the security of any information transmitted online. We take every reasonable precaution to protect the data that we collect via our Service, but cannot provide guarantees as to the security of said data. All data is therefore transmitted at your own risk. We cannot be held responsible for the circumvention of the security or privacy measures we employ.